company details
PRIME VALLEY ORGANIC MEATS is a registered business name under the ownership of PRIME VALLEY MEATS PTY LTD which is a privately owned company registered with Australian Securities & Investments Commission (ASIC). ACN 612 685 775
Any enquiries about the trading entity or company should be directed to primevalleyorganicmeats@outlook.com.
return/refund policy
We recommend care is taken when completing your orders as refunds are not guaranteed. Refunds will only be provided for orders that have NOT been processed and/or shipped.We recommend care is taken when completing your orders as refunds are not guaranteed. Refunds will only be provided for orders that have NOT been processed and/or shipped.
Customers will be offered a return, exchange or credit where it can be proven that:
• you have not received the product that you have paid for;
• the meat you have received is different from the meat ordered;
• the meat received is not of a high standard and can be verified by an official of Prime Valley Organic Meats. All meat should be inspected by the customer upon receipt and any issues brought to the attention of Prime Valley Organic Meats immediately.
payment policy
All major credit cards are accepted.
Prime Valley Organic Meats uses the PayPal payment system for all online credit card transactions. The PayPal service is provided by PayPal Australia Pty Limited (ABN 93 111 195 389) which holds Australian Financial Services Licence number 304962. PayPal processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.
When PayPal process your payments, they keep everyone’s financial data secure and card details are not provided to Prime Valley Organic Meats. PayPal uses industry leading security solution to help prevent fraud. PayPal analyse every transaction in real time to help prevent fraud.
pricing policy
Prime Valley Organic Meats pricing is displayed in Australian Dollars (AUD). Prices displayed on www.primevalleyorganicmeats.com.au are guaranteed except in the case of a typographical or printing error.
Prime Valley Organic Meats sets the product pricing and may change pricing at its sole discretion. We will endeavour to supply you with the quality and per kilo price as advertised, however, some variations in delivered weight on certain products may occur.
Payment is made directly via the PayPal website.
Discount pricing advertised in store, online or via other media is at the discretion of Prime Valley Meats Pty Ltd and may change without notice. All Super Saturday Sale discounts will apply to fresh cut meats available in store within the cabinet and excludes already discounted items including value packs, specialty items such as whole and half bodies of beef, lamb and pork and small good items which includes but is not limited to jerky, marinades, rubs and honey etc.
order policy
Orders can be made via our secure online shopping cart. The order is concluded when the customer receives confirmation of their order via the PayPal payment system.
Prime Valley Organic Meats will send an e-mail confirming your order immediately upon acceptance of your payment transaction.
Prime Valley Organic Meats are committed to providing exceptional customer service and quality products. We will endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct, however, not all products will be available at all times. In the event a product is not available or we are unable to fulfil your order, we will notify you and modify your order to reflect available stock or issue a refund for items not available.
Delivery of orders will be made in line with the delivery days and/or timeframes specified on the website
Online orders are subject a minimum spend of $80.00 or as otherwise specified on the website.
delivery policy
Prime Valley Organic Meats will specify certain delivery rates, delivery dates and delivery deadlines on our website. If you order before the deadline the delivery will be made to you as close as possible to the date specified UNLESS there are unforeseen circumstances preventing the shipment. If your order is placed after the deadline or the order has sold out we will include your order on the next available delivery. We aim to deliver weekly, all factors permitting. Delivery of fresh products must be delivered on the day specified by us. Contact will be made in the days prior to the delivery date to discuss your delivery slot.
Prime Valley Organic Meats will make every effort to ensure your product arrives on time and in good condition. Where deliveries are made by a third-party courier service, Prime Valley Organic Meats shall not b held responsible for any actions, non-performance or any matter relating to the delivery of your order. Prime Valley Organic Meats will only use reputable third-party courier services and will assist where we can to rectify any issues.